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Contact Us

Questions about your order, a One Piece Wanted Poster, or shipping? Our team is here to help — find all ways to reach us.

Have a question about your order, one of our One Piece Wanted Posters, or about shipping? Our team is here to help. This page brings together all the ways to get in touch with us, as well as answers to the most frequently asked questions. Customer support available in English and French.

How to contact us?

📧 By email

The simplest and fastest way to reach us:

contact@wanted-store.fr

Our team processes emails Monday to Friday. For any question regarding your order, please include your order number in the subject line or body of your message — this allows us to reply more quickly.

📱 On social media

You can also reach us through our official accounts:

Direct messages (DMs) are checked regularly, but email remains the fastest channel for technical queries.

What kind of requests do we handle?

Here are the types of enquiries we deal with:

  • 🛒 Order tracking — shipping status, tracking number, delivery delays
  • 🎨 Product questions — sizes, colours, paper quality, character availability
  • 📦 Issue upon receipt — damaged poster, incomplete parcel, wrong item sent
  • ↩️ Return or exchange — right of withdrawal, terms and conditions
  • 💡 Suggestions — a character you’d like to see as a poster, a format to add
  • 🤝 Partnership — collaborations, sponsorship, bulk orders

My poster arrived damaged — what should I do?

We’re sorry for the inconvenience! Here is the procedure for a free replacement:

  1. Take a photo of the parcel (exterior)
  2. Take a photo of the damaged poster
  3. Note your order number
  4. Send everything to contact@wanted-store.fr

Once validated, we will send you a replacement poster at no extra cost. No return required on your end.

Frequently Asked Questions

What is the response time?

We process the majority of emails within 24 to 48 business hours. Urgent questions related to active orders are given priority.

How long will it take to receive my order?

Delivery times vary depending on your shipping zone. You can find details on the framing guide page or in the conditions displayed at the time of ordering.

Can I modify my order after placing it?

If the order has not yet been shipped, yes — contact us as quickly as possible with your order number. Once the parcel has been handed over to the carrier, no modifications can be made.

Do you offer custom-made posters?

Not at the moment, but our catalogue is regularly expanding. If you would like to see a character that is not yet available, write to us — we take suggestions into account for new arrivals.

Explore our guides

While you wait for our reply, feel free to browse our guides:

Wanted Store is here for you. See you soon on the seas of the Grand Line!